Postal Density Worsens to 32,320 People Per Outlet

By Ross Moyo

Zimbabwe’s postal and courier density worsened to 32,320 people per outlet in Q4 2025, POTRAZ reported.

This is up from 31,925 in Q3 after 6 courier outlets closed.

Total outlets fell from 491 to 485, with courier sites dropping from 210 to 204.

Postal outlets remained at 281.

DHL closed 6 outlets, while other operators held steady.

Total postal and courier volumes declined 19.09% to 291,106 items.

Domestic postal letters fell 47.23% to 104,277.

International incoming letters surged 372.70% to 32,503.

Revenue contracted 2.3% to ZWG 185.51 million, while costs rose 6.8% to ZWG 217.97 million.

Capital expenditure jumped 149.3% to ZWG 1.91 million.

Cost-to-income ratio worsened 10 points to 117.5%.

POTRAZ said digital substitution continues to impact traditional mail volumes.

Operators are adopting digital tracking and payment systems to adapt.