Postal and Courier Volumes Fall 19.09% to 291,106 Items

*By Ross Moyo*

Postal and courier volumes dropped 19.09% to 291,106 items in Q4 2025, POTRAZ reported.

Domestic postal letters plunged 47.23% to 104,277, the steepest decline.

International outgoing letters fell 53.64% to 2,493, while incoming surged 372.70% to 32,503.

Domestic courier was flat at 118,824, down 0.03%.

International incoming courier rose 18.35% to 24,572; outgoing fell 18.12% to 8,437.

DHL closed 6 outlets, reducing courier sites to 204 from 210.

Total outlets fell to 485, raising postal density to 32,320 people per outlet.

Revenue declined 2.3% to ZWG 185.51 million.

Operating costs rose 6.8% to ZWG 217.97 million.

Capex jumped 149.3% to ZWG 1.91 million, but from a low base.

Cost-to-income worsened 10 points to 117.5%.

The report blames digital substitution for letter declines.

E-commerce may support courier, but volumes were flat.

POTRAZ noted the sector “moving toward a fully integrated digital economy.”

Operators are digitizing tracking and payments to stay relevant.