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Zimpost is now making bold moves into the digital economy with the launch of Zimbabwe Mall Platform, a virtual shopping platform redefining how Zimbabweans access goods and services across borders.
In an era where traditional postal services are fast becoming obsolete, Zimpost has embraced technology to reinvent its identity and reclaim its relevance.
Speaking exclusively to Technomag, Zimpost Post Master General, Mr Chitendeni Maxwell said, “We have reinvigorated ourselves in line with the dictates of the technological environment. We’ve relooked at ourselves, redefined our purpose, and we are now a commanding player in the digital space.”
By Ruvarashe Gora
The Zimbabwe Mall platform is a direct response to the global shift toward online retail and e-commerce. It allows customers to send and receive goods locally and internationally, bringing convenience and efficiency to both urban and remote communities. More than a marketplace, it’s a strategic gateway to regional and global trade.
“We are onboarding a lot of other malls so that they sit on our platform. We’ve engaged Tanzanian partners and are in talks with Dubai Post,” said Chitendeni. “This is about creating access and opening up new trade corridors especially for women entrepreneurs who previously had to travel long distances to restock their goods.”
Zimpost’s transformation didn’t come without challenges. The integration of payment systems for cross-border e-commerce was a significant barrier. “Our pain points were around the payment gateway,” he said. “But thanks to support from the Reserve Bank, we now have full end to end control of the ecosystem.”
The Zimbabwe Mall is part of a larger digital strategy that positions Zimpost as a major player in the national innovation ecosystem. From traditional postal duties, the company has evolved into a multi-service platform delivering digital solutions, financial services, and e-commerce logistics.
This reinvention comes as Zimpost marks 25 years since it was unbundled from the former Posts and Telecommunications Corporation (PTC). Instead of resting on its legacy, the company is looking forward to investing in smart partnerships, leveraging technology, and building infrastructure that meets the needs of today’s digital citizen.
“We are not just transforming,” Chitendeni said. “We are leading. Zimpost is delivering possibilities through digital.”
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