TelOne recently introduced ‘Alert Me’ service for all its broadband customers, where they can receive updates on their data balance and get reminders for recharging. This comes as part of the continuous improvement of customer experience by the company.
The company’s High Value Clients Officer Daisy Dzikiti said with this non-compulsory service, customers are made aware and given more control of their data usage.
“The ‘Alert Me’ service will see customers being aware and having more control of their bundle usage while avoiding the inconvenience of unexpected service disconnection.
“It is an optional service for which customers can register to receive the notifications and can opt out if they no-longer desire the notifications,” she said.
With the two factor notification system accrued from the ‘Alert Me’ system, customers are notified of their data usage via web and mobile.
Customers are regularly updated on their usage via the web each time they are logged in, while the sms notification system provide notifications to clients in the following instances;
“When a customer has consumed 90% of the bundle. The last five days to the bundle expiry date. After exhausting one’s bundle, the alert me service send reminders to clients on the first, fifth and fifteenth day after bundle has expired,” added Dzikiti.
To register for the Alert me service, one visits the TelOne Self-service portal (https://selfservice.telone.co.zw)Click on subscribe to notifications. Enter the mobile number, account/Landline number and email address. Click on subscribe