Econet Launches Virtual Call Centre


Econet Wireless Zimbabwe today officially launched the Virtual Call Centre (VCC), a product of the Elevate Arise and Shine program  they developed to help the youths gain employment and financial independence through working as Virtual Call Agents (VCA).  

Under the program, youths around Zimbabwe will, upon completing application work on behalf of Econet to assist customers with their needs, educate them, upsell and market various products and services while earning a living.

By Pearson Mbendera

“The whole objective of creating jobs this way is about empowerment. It’s about reimagining work. It’s about reimagining employment. You don’t employ a thousand people by finding buildings for them; you employ a thousand people by finding work for their minds,” said Econet Wireless Chief Operating Officer, Fayaz King during the official  launch of the product in Harare.

Econet Chief Customer Experience Officer Ottis Makahamadze


The program is targeting to register at least 25000 youths between the ages of 16 and 34 in the first year .

He also noted that, unlike the school system, the general terms of employment merely reward attendance other than recognizing results, talent, ingenuity and initiative.

Econet General Manager Marketing Mellany Msengezi

With the VCC, agents will earn on commission, based on the sales they would have made; thus, they will be rewarded based on results and not mere attendance.

Agents can work from anywhere in Zimbabwe as long as they are connected to the Econet network,  Econet will be  proving the service to those who would have signed up.

Elevate Head Jonathan Neshena

Registration is open to all Econet subscribers who fit the requirements. To register you have to dial *771# or register online at https// and it is for free.

Youths can register any time but for the application to be considered for review, they’d have to have reached 5000 points through recharging their phones which is worth $50 in recharge amount since $1 gives you 100 points.

Econet Chief Customer Experience Officer Otis Makahamidze also said , “If our technology is not transforming lives, if it is not impacting people, if it is not empowering people, then it is useless technology.”

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