Speaking to the Potraz Director General, Mr Gift Callisto Machengete he confirmed the move as one strategic one which was long overdue and lack of it had caused a major headache for the organization.
“One major issue we lacked was to do with handling consumer affairs, yet this is top of our mandate as we need to protect the consumer in that area and consistently need to respond to queries while more importantly we need to do research and reach firm irreversible decisions on policy issues, unlike what happened early this year with the data wars.”
This hole had to be covered and I’m confident that the regulator has managed to find someone with strong media and research background as our new head consumer affairs and publicity reporting to director economics and tariffs” said Machengete.
Potraz said the post was created to deal decisively with such critical issues and were confident that Mr Manyaya who is currently pursuing his doctorate studies is the right candidate given his his past media experience and was qualified, to involve all responsible stakeholders in the sector and tackling research-based issues for policy direction.
“We need all stakeholders to be engaged for the future and we need somebody who will engage and have an informed decision based on facts, Another area where we lacked was on research and we need a thorough one to be done as we must operate as a professional body” added Machengete
Machengete said that the post was falling directly under the competition and tariffs department as these are the key issues that affect consumer affairs in most cases on their day to day operations with telecommunication operators.
George Manyaya introduced an aggressive PR strategy at Netone which saw the nation migrating to some NetOne products because of mass awareness causing traction to OneMoney, OneFusion and OneTech as they became popular footing how they were communicated.
While his approach at Netone was more from the background his ex-boss the NetOne CEO Mutandiro was the face of the company driving the products.
He is working towards a doctorate in business admin, has a masters in strategic management and corporate governance and another masters degree in international relations. His first degree is in business management and also trained as a journalist
He has worked in the banking sector, mining, aviation, ICT , tourism and the United Nations arena
We however could not reach Mr. Manyaya for comment over the matter as his phone went unanswered over the weekend.