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As the global demand for cost-effective, high-quality customer service solutions continues to grow, Zimbabwe is rapidly emerging as a compelling new frontier for call centre outsourcing. At the helm of this transformation is Growthspire International, a proudly Zimbabwean company positioning itself as a key partner for international businesses looking to establish or expand call centre operations in Africa.
By Vongai Masuka
Why Zimbabwe?
1. Skilled, English-Proficient Workforce
Zimbabwe boasts one of the highest literacy rates in Africa, with English as the main language of instruction and business. This provides a deep talent pool of articulate, well-educated professionals who are ideally suited for customer support, sales, and technical assistance roles.
2. Neutral Accents and Cultural Alignment
Zimbabweans generally speak with neutral accents, making them easily understandable to customers in North America, Europe, and Australia. Their cultural familiarity with Western norms also enhances rapport and customer experience.
3. Competitive Operating Costs
Zimbabwe offers significantly lower overheads compared to traditional BPO destinations like India or the Philippines, allowing businesses to scale customer operations affordably while maintaining global service standards.
4. Improving Infrastructure
With growing investment in fibre-optic internet, data centres, and energy resilience, Zimbabwe is strengthening its digital backbone to support uninterrupted, secure business operations.
5. Time Zone Advantage
Located in the Central Africa Time zone (GMT+2), Zimbabwe allows for real-time service coverage overlapping with Europe and extending support windows for clients in North America and Asia.
Growthspire International: The Vanguard of Zimbabwe’s BPO Movement
Under the visionary leadership of Tarcisious Marondedze, Managing Director of Growthspire International, the company is pioneering the establishment of professional call centres that meet the expectations of today’s global businesses.
With a team that combines operational excellence, strong HR management, and a tech-forward approach, Growthspire International is enabling overseas companies to tap into Zimbabwe’s human capital while ensuring compliance, quality, and confidentiality.
“Zimbabwe has everything it takes to be Africa’s next BPO success story. At Growthspire, we are building that bridge between global companies and local talent,” says Tarcisious Marondedze, the Managing Director of Growthspire International.
A Business-Friendly Climate
Backed by President Emmerson Mnangagwa’s call that “Zimbabwe is open for business”, the government is actively improving the investment climate through reforms in ICT, finance, and private-sector incentives.
This policy environment is encouraging diasporans and foreign investors alike to consider Zimbabwe not just for mining or agriculture—but for tech-driven, service-oriented industries such as outsourcing.
As Africa’s BPO industry grows and the world looks for new outsourcing destinations, Zimbabwe is ready, and Growthspire International is leading the way. The time is ripe for international partners to explore strategic collaborations and investments in the call centre space—right here in Harare and beyond.
To global businesses and investors: The opportunity is real, the infrastructure is improving, and the talent is abundant. Zimbabwe is your next BPO destination.
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