By 
By Ross Moyo
Liquid Intelligent Technologies Zimbabwe has unveiled an 8-point Customer Service Charter that will govern how it serves customers and handles complaints.
Officially launched by Liquid Zimbabwe Vice President and CEO Lorreta Songola today on 8 October 2026, at the Liquid Intelligent Technologies Zimbabwe headquarters in Harare at the Sam Levy Village, the Charter outlines what customers can expect and what Liquid commits to deliver.
Through the Charter, Liquid commits to:
1. Delivering on its Vision, Purpose and Mission through every customer interaction.
2. Providing clear and accurate information about its business, products and services.
3. Recognising and serving all customer groups through professional, inclusive and customer-centric service delivery.
4. Building strong partnerships with customers through clearly defined expectations and responsibilities.
5. Providing reliable and relevant services that meet the needs of each customer segment.
6. Maintaining high standards of service delivery, responsiveness and accountability.
7. Providing fair, accessible and timely complaint resolution and grievance redress mechanisms.
8. Ensuring accessible customer support through multiple channels and clear contact points.
Songola said the Charter was developed to provide consistent, professional and dependable service.
“Customer satisfaction is at the centre of every one of our decisions, processes and service interactions. It drives loyalty and trust, and sets us apart. We exist to delight our customers,” she said.
The company said the Charter will be made available across its service centres, digital platforms and enterprise touchpoints, with internal training to ensure implementation.
Customers Experience Association of Zimbabwe CXAZ President Dr Lawrence Kupika said the move aligns Zimbabwe’s leading fibre and enterprise provider with global best practice in customer experience.
Comments