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ZETDC Initiates Customer Engagement Programmes

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Zimbabwe Electricity Transmission and Distribution (ZETDC) has embarked on an aggressive customer engagement programmes Worldwide, this initiative is to address pertinent issues affecting stakeholders mainly in rural areas.

Speaking at Gokwe Centre engagement programme Commercial Director Engineer Ralph Katsande said the objective of the programme is to interact with the customers and get to know them better.

“As ZESA we have embarked on a national wide outreach to our consumers and key stakeholders the objective of the programme is to interact with the customers and get to know them better and educate them on existing issues.

“As you are aware power supply is the key enabler for vision 2030, ZESA is working to attain that vision, so we have gone out of our way in partnership with ZBC to reach all the corners of the country,” he said.

Katsande also added that ZESA will commission its first Unit at Hwange before the year ends this will reduce load shedding in the country.

“We are in the winter high demand season where the consumption of electricity peaks mainly due to winter demands such as winter wheat, water heating and space heating and so forth, our demand has risen to about 1 850 megawatts during summer it was averaging 1650 and we now see this peak is mainly by winter wheat irrigation.

“ZESA has engaged in a number of activities to augment internal power generation with more imports, we are looking at getting imports from Mozambique and Zambia to increase power supply.

“The end of this year we will see the commissioning of the first unit at Hwange that should add 300 megawatts net worth that would see a long way in reducing load shedding,” he said.

Katsande later urged all customers to pay their bills so that ZESA can fund its revenue.

@audience mutema

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