What To Do When Facebook Blocks You For Being Abusive

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This is the story of how Facebook declared my
site a malware distributor — without any prior
notice to me — and the steps I took to reclaim my
standing as a legitimate site in Facebook’s eyes. A little background: I have an award-winning blog for freelance writers. I usually post a link to my new blog posts three
times a week on my blog’s Facebook page. I’ve
been doing this since late 2010, without incident. Then, after I did it last week, I got a message
from a fan: Sure enough, I discovered that when fans clicked
on any of my site’s links on Facebook, they now
received an ominous warning: There is a tiny link at the bottom that allows
Facebook users to continue on to my site if they
like…but who would do that given the warning?
My traffic from Facebook plummeted. It also seemed to wreak havoc with my
Feedburner feeds, which suddenly began
disappearing and reappearing, after years of
being completely stable (check the green line,
which is number of subscribers to my feed): From here, I began what would turn out to be a
frantic, multi-day learning curve for how to get
this notice turned off. I learned Facebook has ample measures in place
to protect its users from bad websites — which
run on autopilot, out of Facebook’s control. And
they’re not set up to help you if you are falsely
accused. Strategy 1: I try the vendor I began with a look at Trend Micro’s site. I found
it a bit boggling. It became clear Trend Micro
sells many online security products…and is a
Facebook partner for site security. Their help desk form asked me which of their
products I owned. Since I had not purchased a
Trend Micro product, I didn’t know how to
proceed there. So I tried their live chat. The helpful chat assistant popped up right away.
But when I explained what was happening, she
told me Trend Micro could do nothing. “Try Facebook,” she said. Strategy 2: I try Facebook Next, I began looking through Facebook’s options for reporting problems. None of them really fit my situation. There are forms to report a spammy site, but no form for reporting you are being falsely accused
of being malware. I finally decided the closest situation was a form
for “My rights are being violated.” It was tough to actually submit the form — if I
selected any criteria except “other,” my election
simply took me to Facebook’s page on security to
learn more about how they are keeping Facebook
safe. By selecting “other” at every option, I was finally
able to submit a report:

More on that in detail here www.forbes.com/sites/caroltice/2013/03/15/when-facebook-calls-you-abusive-reclaim-your-reputation/?utm_campaign=techtwittersf&utm_source=twitter&utm_medium=social

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