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Telecel Confirms The Econet "Sabotage" Rumour!

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BY Toneo Tonderai Rutsito
Last week, we had an article from a well placed source with Telecel Zimbabwe leaking information that they could be acts of “sabotage” from their mobile competitor, Econet Wireless Zimbabwe.
We made a follow up to the story last week, but unfortunately we are yet to receive a response from Econet Wireless Zimbabwe.
Telecel Zimbabwe however did not mention any issue of intended sabotage but the facts at hand prove beyond reasonable doubt that the communication from Telecel subscribers to Econet has rather deeply deteriorated under unclear circumstances in the past week.
“It is worth mentioning that Telecel and Econet are sharing the same links for call completion. It is rare to have such a low completion rate on one side of the link. The same links are used for calls from Econet to Telecel. These reverse calls are being completed without any problem”
Telecel Zimbabwe states that this is a development which Econet Wireless Zimbabwe is fully aware of.
Calls to other local destinations, including Net-One, Tel-One and Africom, as well as to international operators, and calls in the reverse direction are going through without any problem.
Telecel has completely eliminated possible chances that the issue could have been caused by their own network incapacity
“Calls to other local destinations, including Net-One, Tel-One and Africom, as well as to international operators, and calls in the reverse direction are going through without any problem. ” said the official release from Telecel.
A simple test will confirm this position. Econet has been alerted and has confirmed it is aware of this problem and has been working on it since being notified more than a week ago.” they added

Telecel Zimbabwe has issued the following statement on problems being faced with connectivity to Econet Zimbabwe:
Telecel Zimbabwe would like to inform its subscribers that it is currently facing major problems with connectivity to Econet Zimbabwe.
This problem started around July 14 and is still obtaining to date. Currently, Telecel subscribers are experiencing major challenges in calling Econet numbers. On average it is taking 20 attempts before one can get through.
This lack of connectivity has nothing to do with the Telecel network capacity. All our interconnect links have been thoroughly tested and monitored and have proved to be congestion-free.
Calls to other local destinations, including Net-One, Tel-One and Africom, as well as to international operators, and calls in the reverse direction are going through without any problem.
A simple test will confirm this position. Econet has been alerted and has confirmed it is aware of this problem and has been working on it since being notified more than a week ago.
Our call completion statistics indicate that we normally have a completion rate of above 90 percent for all Telecel to Econet traffic. When the problem started, this reduced to 37 percent.
As of Monday this week (July 22), this came down to 19 percent. As of Wednesday (July 24), this had come down even further to only 10 percent.
It is worth mentioning that Telecel and Econet are sharing the same links for call completion. It is rare to have such a low completion rate on one side of the link. The same links are used for calls from Econet to Telecel. These reverse calls are being completed without any problem.
Such statistics paint a dire picture of deterioration of service delivery well outside the expected mobile service level parameters.
The Posts and Telecommunications Regulatory Authority of Zimbabwe (Potraz), our regulator, has been notified and is looking into the issue for a speedy resolution before service delivery is further compromised. We are confident that Potraz will ensure that the appropriate service levels are back to their norm very soon.
It is our hope that Econet Zimbabwe will find a solution to this problem urgently so that we can continue delivering our renowned quality service and best value for money to all our subscribers.
We apologise for this inconvenience being suffered by our customers and ask for our customers to bear with us and, as a short term measure, to increase Telecel-to-Telecel calls, which are fully within our control, to avoid the hassles being currently experienced.

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