Tech Jobs: Service Manager in IT Software & Services

This positions requires an IT problem solver, who is able to drive customer happiness by continuously improving IT service levels. ISP / Telecoms related background is an added advantage

Experience 5 years
Education Level Degree
Qualifications IT Degree, Plus ITIL foundation certification or similar
Software Related Software
Equipment Computers

Knowledge Of Service Management / Account Management role
Skills To Detect, Resolve, Escalate and Communicate issues within acceptable times for their severities
Ability To Take a creative approach to situations and problem solving
Personality Well-developed people skills , Tenacious problem solver, will own issues until full resolution
Other Understanding of IT industry working practices / methodologies

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