As the local Systems Administrator you’re probably very used to workmates asking for help with their computer problems, yet having no idea how to clearly describe what’s going on. It’s frustrating, but there is an excellent solution to that. You just need to make use of the Problem Steps Recorder.
When any app starts misbehaving under Windows 7 then all your workmates need do is click Start, type PSR and press Enter, then click Start Record. If they then work through whatever they’re doing then the Problem Steps Recorder will record every click and keypress, take screen grabs, and package everything up into a single zipped MHTML file when they’re finished, ready for emailing to you. It’s quick, easy and effective, and will save you hours of troubleshooting time.