The Postal and Telecommunications regulatory Authority of Zimbabwe (POTRAZ) is concerned over increased consumer complaints as a result of poor service delivery by players in telecommunications sector.
Speaking in an exclusive interview in Bulawayo during the just ended Zimbabwe International Trade Fair (ZITF), the deputy director General for Potraz, Mr Alfred Marisa said they were committed to consumer needs and awareness.
We have always resorted to educating the consumer on their rights and encourage them to speak out, when they have a complaint we do encourage dialogue within the affected parties and when this yields nor results, we always take it up further.”
Potraz said that they were not a lame duck, and would go all the way to a probe where complaints are raised and when found guilty, the perpetrators face to stern action including fines.
Meanwhile, Potraz said they had invested in the right technology to monitor and analyze service delivery following issues of dropped call rates and allegations of airtime disappearing from mobile phones which.
The Bulawayo based community got an opportunity to understand what Potraz really stands for and how they could lodge and follow up on complaints, should they have anything against the national service providers.
Marisa stated that such exhibitions like trade fair were of paramount importance as they bring them closer to the consumers and the service providers together as they continuously drive to improve the sector.
He added that conventions offer a serious opportunity for idea exchanges and meet ups and these can never be understated as they collectively bring the relevant stakeholders together.
Potraz also welcomed the move by TelOne when they held a ground breaking event to lay their Bulawayo to Beitbridge fibre optic line, as a means to capacitate the industry.