Out&About: Retailers defy Cash Back Order

The Reserve Bank of Zimbabwe’s directive for retailers to at least give customers who use Point Of Sale Machines a maximum of $20 a day appears to be falling on deaf ears as most retailers in Harare are resisting the call.

Last month, RBZ issued retailers and wholesalers a bold directive to give customers $20 cash back after buying in a bid to cushion customers from the prevailing cash cash crisis. A survey done by TechnoMag in Harare CBD reveals that a number of OK Supermarkets, PicknPay and some TM supermakerts are denying customers who come requesting cash back.

By Mirriam Kunjanja

“We do not have cash back here, you can go to the bank, there you are assured to get cash,” said one till operator at an OK Union Avenue.


TM Pick n Pay in a good day gives customers the maximum $20.

However, Food World seem to be the only retailer obeying government’s directive as it gives out cashback on a daily basis. Food World gives an amount that is in tandem with the groceries that one would have bought.
“I was at Food World last night where they gave me $20. I had bought $20 worth of groceries,” said a customer coming from a Food World supermarket.
Most customers have resorted to visiting supermarkets instead of banks for convenience. Supermarkets rarely run out of cash as thousands of customers buy groceries in cash.

Zimbabwe’s cash crisis still haunts many Zimbabweans who are sacrificing work time in bank queues just to squeeze out the maximum limited offered that day.

Marvelous Chibagidhi

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