The technical glitch comes at a time when most Zimbabweans had begun embracing electronic transactions. In an exclusive interview with TechnoMag, Barclays bank Head of Corporate Affairs and Customer services, Emily Nemapare confirmed the development which she attributed to the surging demand for cards as more people are opening bank accounts to cushion themselves from the prevailing cash crisis.
By Kudakwashe Pembere
Due to logistical challenges and an increased demand for cards there was a slight delay in our delivery of local debit cards. This has since been rectified and we expect these cards to be available within the next two weeks.
“We however have made our International Visa debit card available to customers for local use as it is now operational within Zimbabwe. If you wish to make a payment you may also use our alternative channels such as Hello Money, Internet Banking and the Mobile Banking App,” said Nemapare.
Most depositors have bemoaned the mishap citing that the absence of cards has greatly inconvenienced them.
“What’s worse is that last week I was hoping to swipe at a local private hospital for my kid brother’s treatment, something I could not do,” said the customer who anticipates the card situation fixed soon.
Another customer said, “I lost both my cards about two months ago and in most branches, I have been trying to replace it, Im told they don’t have them. They say I should keep on checking with them.
“I asked one bank official at a certain branch if this card shortage is in Harare only who said it’s a nationwide issue”
Barclays has e-banking services which started several years ago. It has a mobile banking which enables customers to check their statements, balances as well as paying utility bills and airtime.
The bank’s mobile banking platform also has a USSD code affording customers without smartphones the same banking services.