CCAZ Announces Customer Service Conference  

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CCAZ, the Contact Centre Association of Zimbabwe  is announcing their 3rd  Annual Customer Service conference  which will address  the multi disciplinary  needs  of customer care and service delivery in Zimbabwe which shall  be sponsored by Drishti-soft Solutions a renowned software company  from India.

Drishti-soft Solutions, a leading contact center technology provider from India is strengthening its Zimbabwe presence by participating and sponsoring the 3rd Annual Customer Service Conference organised by Contact Centre Association of Zimbabwe.

 By Tongai Mwenje

As technology opens up global competition, the number of service providers increases  every year and it is therefore becoming more  and more  difficult  for organisation  to retain customers.

The conference will be held on 11th June 2014 at Rainbow Tower Hotel, Harare. Drishti’s flagship product, Ameyo is a multiple award winning call centre and customer interaction management software that has helped companies improve their customer service across various verticals in over 40 countries.

Previously, the last CCAZ awards saw Telecel Zimbabwe for the second year running, scooping the Best Call Centre Award and Africom scooped the Service Excellence Award.

Drishti has already delivered several implementations across Africa and their launch in Zimbabwe in partnership with Africcs has been well received by experts in the contact center industry. As part of its commitment to the Zimbabwean market Drishti will also partner Africcs by sponsoring the setting up of the national agriculture call centre which is set to help hundreds of thousands of farmers.

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The CCAZ Customer Service Conference will address the multi-disciplinary needs of customer care and service delivery. The event aims to redefine customer service strategies and solutions, highlight the impact of changing consumer preferences and the best practices to reform customer service.

Through their participation Drishti intends to offer expert guidance and a wide exposure on customer interaction management technology that will provide opportunities to enterprises that aims to revolutionize their customer service.

Among various profound speakers like  Hon’ Minister Mike Bimha, Ministry of Industry & Commerce; Hon’ Minister Walter Mzembi, Ministry of Tourism & Hospitality; Eng. Sam Kundishora, Permanent Secretary Ministry of ICT; Mr. Sam Alexander, Regional Director of Drishti-soft Solutions will hold a session on “Transform Service Delivery in Government and Service Sector through Contact Center technology.

Presentation by Mr Alexander will hold great opportunities to companies that have been striving to deliver exceptional customer service, thereby making their mark through improved customer service.

Contact Centre Association of Zimbabwe (CCAZ) address details are 
First Floor, Exploration House,
145 Robert Mugabe Road,
Corner Fifth Street,
Harare,
Zimbabwe
E-mail: [email protected], [email protected], [email protected]
Voice: +263 734 914 032 / +263 772 874 848 / +263 716 726 255 / +263 715 606 268

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