NetOne operations officer J Munembe, says the launch of their High Value Service Centre (HVSCs) would go a long way in improving customer service and the firm’s market share.
“The setting of the HVSCs does not mean compromising standards of other shops that we have, but is a strategic decision by the business to address special needs of the HVCSs segment.
“We want to create customer value, where we get better benefits versus the price and this will translate to increased loyalty, market share and increased efficiency, through the HVSCs,” he said
Speaking on the same occasion, NetOne Board vice-chairperson Gibbson Jumbi said the firm has also put in place a programme of investment that would ensure that connectivity is improved to enhance customer experience.
“As an ongoing process to improve services, we have put in place a programme of investment to improve network connectivity both for data and voice, and customer service systems as a deliberate strategy to enhance service experience.
“This unique proposition we are selling today is to offer our clients a great opportunity which allows them to focus on their core business, while we take away the hustle of managing their communications solutions,” said jumbi.
Chief Operations Officer Munhende added that, “This is the first of many HVSCs that we will be rolling out across the country.”