"Fight Against SMS Fraud" Operators Told


World network operators have been urged to fight against messaging fraud which has seen billions of dollars being lost to culprits.This was the message given at this week’s Wholesale Messaging and SMS World event in London by Perry Offer, CEO of Dialogue Group, the global A2P SMS messaging specialist.

With the A2P (Application-to-Person) SMS market poised for major growth over the coming years, now is the time to educate operators and help them evaluate their profit structures and take action for continued profits and growth

Offer joined the event’s keynote discussion panel, which focussed on wholesale SMS and messaging technologies, services, markets and legislation, and coincides with the 22nd Anniversary since the sending of the first SMS message. The panel included James Lasbrey, Head of Wholesale Messaging, Telefónica, who confirmed that the industry will witness a huge surge over the next three years in A2P SMS traffic volumes and revenues, particularly in core markets, including Latin America and Europe.
The panel went on to discuss the pricing pressure challenge, a direct result of grey route trafficking which destroys significant revenues that should rightfully flow to the operators. In order to address this issue and eradicate rock bottom pricing, Offer urged operators to move away from encouraging SIM farms and tackle disorderly markets and fraudulent activity head on, something which was echoed by Lasbrey.
“Now is the time for operators to act,” said Offer. “I’d like to invite the CEO’s of the world’s operators to sit down with their CFOs, and a flipchart, to map out the relationships between their differing revenue flows, because in that way they would understand that much of their current ‘success’ is being delivered at a huge price.
The industry needs to work together as a whole to address fraud by understanding that it’s within our power to do something about it. This said, operators must not kill the goose that laid the golden egg by setting the price too high and decimating the volume.”
“As long as these fraudulent routes are available then there will always be a price point pressure so we need to work together to put the market in order. Operators should work more closely alongside aggregators in order to bring down price points and by moving to 100% on-net delivery the true value of SMS can be reached.
The value of the channel is centred on fast and reliable delivery. This is particularly true for mission critical, high-value, time sensitive information in an age of increasing concern about security and authentication.”
As it enters its 21st year, Dialogue Group is the world’s longest established international A2P SMS messaging company. Headquartered in Sheffield, UK, the company has offices in London, Sydney, Cape Town and Singapore, and is proud and committed to the comprehensive quality of service it provides, including software usability, message gateway performance and customer care.

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