A Harare woman has reportedly slapped Econet Wireless Zimbabwe with a $50 000 lawsuit for allegedly double crossing its clients through its much trumpeted WhatsApp Bundles that barely lasts a day in normal use.
According to The Herald, Econet is under fire with the woman, Ms Sihle Maxine Mabuda having successfuly attained a police clearance to stage a peaceful demonstration against the largest mobile network in Zimbabwe on November 25, 2016.
The woman said she bought a WhatsApp Light Daily Bundle which costs 30 cents after learning that from advertisements that she would enjoy the service for a day.
Instead of enjoying the promised 24 hours, only managed to get 20MB for her 30cents.
She discovered the gimmick while trying to ‘WhatsApp Call’ her daughter in South Africa when she realised her bundles were insufficient to make the call.
“The defendant is misrepresenting the duration of its data bundles, in particular the daily WhatsApp data bundle. Defendant advertises that it is unlimited for 24 hours yet it is limited to 20 megabytes data.
“As a result of the misrepresentation by the defendant to its clients, including the plaintiff, the plaintiff was inconvenienced because she failed to talk to her daughter in South Africa through phone,” reads the plaintiff’s declaration.
After checking with the Econet offices, Ms Mabuda noted that she was informed the whole issue was a marketing tactic to lure clients.
“After a protracted argument with the defendant’s customer care desk, officials through the phone, she (Ms Mabuda) was asked to go to the defendant’s Livingstone Avenue offices where she had a meeting with Econet’s manager for Chisipite branch and other officials.
“They told her that Econet Daily Bundle does not necessarily mean that it is supposed to last for 24 hours contrary to their message which is displayed on the phones and Potraz was aware of such a marketing strategy,” reads the declaration.
She also wants Econet to be compelled to pay costs of the suit.
Econet Wireless is yet to respond.
Officer Commanding Harare Suburban Police District, Chief Superintendent Regis Takaitei Chitekwe has since allowed Ms Mabuda to hold a demonstration against the mobile network operator.
“Your notice to hold a peaceful demonstration on the 25th of November 2016 from 1000 hours to 1530 hours has been noted.
“For area along Samora Machel Avenue before Angus Road, you may contact the Officer Commnanding Police Harare Central District on 777 635.
“However, your demonstration shall continue along Samora Machel Avenue corner Angus Road straight into Mutare Road and right to Econent Wireless headquarters in Msasa.
“You are however, expected to ensure that the demonstration proceeds peacefully along the approved route without undue interference with public order and that you are accountable for any breach of peace as a result of the demonstration,” reads part of the letter by Chief Supt Chitekwe.
This article originally appeared in The Herald