Econet Refunds Subscribers

Further atoning itself for hiking data tariffs, Econet following a public outcry has refunded subscribers affected by the move. Econet had reverted back to its old tariffs last week.

This refund comes barely a week after the ICT, Postal and Courier Services minister Supa Mandiwanzira noted that the tariff hikes were uncalled for.

By Kudakwashe Pembere

“Given the astronomical rates that have been charged over the last two days, it may be necessary and morally correct to get the concerned mobile networks to refund their subscribers,” he said last week.

Econet announced its new position via SMS messages to its subscribers.

ICT Postal and Courier Services Supa Mandiwanzira

 

 “Dear valued customer: Following the tariff reversal, we have refunded you 43 megabytes (MB), from your purchase of data bundles done between January 11 and 12. We regret any inconvenience caused. Thank you,” read the message

Econet went on an onslaught digging Mandiwanzira accusing him for duplicity.

“We urge the Government of Zimbabwe to move decisively against the capture of this all-Important industry by an individual who has such inconsistency and duplicity.

 

“Since his appointment to this Ministry, he has behaved as if he is the Minister of the Government owned entities alone, and has been relentlessly attacking us without just cause and reversing the gains that this sector has made over the years,” said Econet

Mandiwanzira fought back.

“Rather than attack the minister and the Govt, it is advisable that Econet should address concerns by their subscribers who are and have been losing money through seemingly fraudulent billing that makes data credit disappear even when subscribers have not used it,” he said in a statement.

The Zimbabwe Online Content Creators (ZOCC) in a statement hailed the government for intervening in the matter and ordering Econet to reverse its tariff increases.

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