EcoCash says it has suspended over 4 000 of its agents on allegations of participating in the now rampant trend of charging excessive premiums for customers intending to get cash out from the mobile money service.
This announcement comes after the Zimbabwe Anti-Corruption Commission (ZACC) opened an investigation against Ecocash agents charging as much as 60% on cash-out premiums.
On Tuesday this week, Ecocash CEO Natalie Jabangwe was given an ultimatum of 48hours by National Business Council of Zimbabwe executive chair Keith Guzah to bring to book the unscrupulous agents.
In a statement released yesterday by Ecocash, the mobile payment solution service provider said it doesn’t condone such practice that has seen the birth of cash barons who are profiteering from their access to cash.
“EcoCash advises all its agents that it does not condone any illicit activities by agents,”
“We have consistently maintained this position in our various communication directly to all agents through the various forums we hold across the country,”
“Any agent charging above the authorized commission levels will be charged accordingly,”
“We have so far suspended over 4 000 agents and will not hesitate to act accordingly on any reported cases of charging above authorised commission levels outside the EcoCash platform,” the statement read.