Minister of Information Communication and Technology and Courier Services Honourable Dr Jenfan Muswere says the move by the telecommunication giant NetOne to launch a High Value Service Centre (HVSC) is in line with Government’s economic blueprint to create an Upper-Middle Economy by 2030 as well as adapting to the digital economy.
Dr Muswere explained what the HVC is and what it does in essence stating, “I am advised that the HVC service centre will offer personalized service and has platinum, gold and silver loyalty programs that are highly rewarding.”
Muswere praised NetOne for implementing HVC which he said is a customer retention initiative especially in this current volatile environment.
He also sang praises to its client service quality which is a game changer.
“The launch that we have just witnessed today is testimony to NetOne’s commitment to participate in a digital economy,” said Hon Muswere.
The missing link in the turning around and ensuring that there is macro growth and stability in this economy has been the participation of State-owned entreprises.
“In the 1990s, State-owned entreprises used to contribute about 40 percent (%) of the GDP to this economy and today’s launch is in line towards our Vision 2030, as we walk towards a digital economy, and ensuring that we create an upper-middle-income society by the year 2030.”
Dr Muswere hailed NetOne’s launch of the High Value Service Centre (HVSC) describing the development as a ‘catalyst’ that will spur economic development in the country’s pursuit of creating this anticipated upper-middle-income economy by 2030.
“This (HVSC) dovetails with what the President (Emmerson Mnangagwa) said when he launched the National Development Strategy (NDS1) in terms of developing and prioritising a digital economy as the catalyst that is going to ignite transformation.
He added that the HVSC launch should be a turning point for State-run entities in their contributions towards the nation’s Gross Domestic Product (GDP) as the nation pushes towards vision 2030.
Speaking to delegates at NetOne, Minister Muswere concluded, the
State-run mobile telecommunications HVCS launched on Thursday in Harare seeks to improve customer experience to its high value customer base.