Integrated IT solutions firm Tech24 has launched an omnichannel service dubbed the Ameyo business software package in the local market that will allow companies and organizations to improve their user experience.
Ameyo is a call center management software that transforms the customer experience by integrating front office communication with back-office processes to eventually deliver exceptional service and impress the customers.
Speaking on the software package, Tech24 said the software has assisted them in gaining as far as 40% of the market share.
“The Ameyo software has enhanced our capacity to manage our clients’ omnichannel interactions, empowering their workforces with simple and intuitive integrations, and enabling customers to self-service.
“We have moved from a single client to gaining a 40 percent market share to date on the back of Ameyo,” says Tech24 management.
Ameyo provides enterprises with an excellent platform for analyzing and improving the customer journey.
“Tech24 is able to offer a variety of solutions to its customers ranging from renting facilities; desks, chairs, computers and associated technologies to a complete outsourcing solution, including desks, chairs, etc as well as supervisors and call centre managers.
“Tech24 operates as though it is an extension of the client company’s brand. Given access to the client company’s systems, Tech24 will be able to emulate the environment, thus delivering superior customer service as well as value for money.”
The firm’s local client list includes GeneInsuarance, BancABC, Liquid Telecom, and FBC Holdings just to mention a few.
Tech24, is growing in Zimbabwe’s call center industry, is also one of the major sponsors of next month’s inaugural BPO & Contact Center Conference and Expo.
According to the company the inaugural BPO & Contact Centre Conference and Expo forms part of the first large scale developmental initiative aimed at positioning Zimbabwe as a global BPO and Contact Centre destination.