Econet Media has officially broken its silence since Kwese’s official shutdown and claims that it will be compensating customers with airtime. The closure came amid allegations that the service provider for the Roku Kwese play devices had technical glitches, forcing the Econet family to dump the whole Kwese play vision.
In a statement released by Econet, customers will receive airtime equivalent to the purchase value of the Kwese Play Roku device. The airtime will be valid for 30 days, and usable according to customer’s preferences either data or voice. Below is the full statement;
Further to our earlier communication, we regret to inform you that the Kwese Play service will no longer be available in Zimbabwe. Econet Media sincerely apologises for this unexpected turn of events and for the inconvenience caused.
In recognition of your unwavering support Econet Media is offering you airtime equivalent to the purchase value of the Kwese Play Roku device you acquired.
You are free to use the airtime for all your voice or data transactions. The airtime shall be valid for a period of thirty (30) days from the date of credit.
To facilitate the credit process, by return email, please supply your purchase receipt number or serial number of the Kwese play Roku device and the mobile number to be credited with the airtime. Upon successful verification we will credit your airtime within 24 hours. Please note the offer for airtime is valid until 15 August 2019.
Should you choose not to keep the obsolete Kwese Play device, please return the device to the nearest Econet Wireless shop for safe disposal.
Thank you for your continued support.