Safeguard Alarms has launched a smartphone application that its rapid response clients can use to summon assistance in any security, medical or motor vehicle emergency.
The Safeguard SOS app uses the latest geo-tracking technology to pinpoint the location of the client’s phone so that when the client opens the app and presses the app panic button, Safeguard can dispatch a rapid response team to assist him or her or direct another appropriate service provider to the client’s location.
Safeguard has for some years provided a cell phone panic button for use in emergencies but this requires its response centre to phone the client to find out what the emergency is and where he or she is, which it may not always be easy for the client to describe.
“The brilliance of the new Safeguard SOS app is that unlike the cellphone panic button service we provide which, when pressed, requires clients to speak to our monitoring centre team and give details of what the problem is and where they are, this app makes use of geo-tracking technology to locate the client via satellite,” explained Safeguard Alarms managing director Reason Chitiva.
“Our monitoring team still calls the client who has pressed an SOS app panic button to find out what the emergency is. However, if the call is not answered or the client has difficulty describing where he or she is, the rapid response team can still render assistance by tracking the phone’s location via satellite,” he said.
Safeguard rapid response clients have three options to choose from when requesting emergency assistance using the SOS app. These are a security emergency, a medical emergency and a roadside assistance request.
“If it is a security emergency, our nearest rapid response team responds. If it is a medical emergency, an ambulance is sent to attend to the client through our partnership with Ace Air and Ambulance in Harare and Victoria Falls and other ambulance services in other centres,” Mr Chativa said.
“If roadside assistance is required, we contact on the client’s behalf a reputable service provider close to the client’s location,” he said.
He went on to explain that the SOS app services can be accessed nationwide so long as the client’s phone has internet access.
“The SOS app is data dependent so an active internet connection is required to send the panic signal and more importantly make the phone’s global positioning system location visible to the Safeguard control centre. Access to the internet can either be via a mobile network or WiFi signal, if available,” he said.
The Safeguard SOS app can be downloaded from the Google Play Store for Android smartphones or iTunes for devices running iOS software.