Isuzu East Africa launches first service centre in Africa

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Truck and bus manufacturer Isuzu East Africa has launched the first Isuzu Service Centre in Africa at its assembly plant in Nairobi’s Industrial Area.

Speaking at the launch of the Service Centre, Isuzu EA Managing Director Rita Kavashe lauded the Isuzu EA Aftersales division for successfully spearheading the rigorous Isuzu evaluation process to attain the certification.

“We are excited to launch the Isuzu Service Centre today, the first of its kind in Africa,” said Ms. Kavashe.

She highlighted the benefits of this transformation and what this would mean for Isuzu customers.

“We have doubled our service efficiency from a daily average of 45 vehicles to 90 vehicles. Customers will enjoy quick service turnaround of 2hrs for scheduled maintenance, access to our mobile service, field engineers and specialized fleet care. For our parts warehouse, we’ve set 15 minutes as the maximum waiting time for our customers” she explained in a statement on Tuesday.

Presiding over the commissioning of the Service Center, Director of the Board, and Managing Executive Officer of Isuzu Motors Limited, and President of Isuzu Motors International FZE, Makoto Kawahara, congratulated Isuzu EA and expressed support from Isuzu Motors.

“I am very delighted to witness the launch of the first ever Isuzu certified Service Centre in Africa. This is a testimony of the company’s dedication and commitment to provide absolute, reliable and professional customer service,” he said.

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