#MondayBlues Outcry Over Gtel Prepaid Meters

Frustrated Gtel customers have expressed concern over delays in receiving prepaid meters after forking out hard earned 200 dollars, excluding ZESA connection fees, despite initial assurances by the company.

The  prepaid meters are meant to be received after two working days but some customers have reported spending up to 3 months without receiving anything.

“Put bluntly the company is selling Prepaid Meters they do not have and they are continuously postponing delivery,” said an angry customer

#MondayBlues caught up with one of the many disgruntled customers Praise Munembere who spent 3 months before receiving their metre after paying $200 to Gtel and later decided to get a refund after Gtel kept on sending him messages apologising for the delay.

Below are some of the automated messages sent from GTel apologising for the delays.

 

Gtel happens to be one of the 17 private firms and in the past few months the company has been receiving money from unsuspecting customers who have no idea that after paying Gtel will take months to deliver.

 

They are selling Prepaid Meters they do not have. Receiving 200 hard earned dollars,  excluding ZESA connection fees from customers only to continuously postpone delivering the meter for up to three months or more surely consitutes a scam.

On Twitter one customer was not too happy about advertising a product that was not currently available


Technomag #MondayBlues caught up with one of the many disgruntled customers Praise Munember who spent 3 months before receiving their metre after paying $200 to Gtel. They later decided to get a refund after Gtel kept on sending him messages apologising for the delay.

Below are some of the automated messages sent from GTel apologising for the delays.

“When I paid 200 they told me to wait for a day and the day turned into a week and a week into months. They gave me some excuse about shipment delays but then I don’t understand why they even received my money if they knew they did not have the prepaid meter.”

“I later demanded a refund and went to another supplier, selling the same ZESA meters in Graniteside. Upon paying i got my meter so you can understand why i just dont have any kind words for Gtel,” said one of the disgruntled customers.

Contacted for comment on the issue The Sales Marketing Department they admitted to challenges in delivering prepaid meters but however they said after two working days customers are getting their prepaid meters.

When #Monday Blues crew visited the Gtel Branch at NetOne building today investigating the matter, under the pretext of genuinely wanting to buy and requiring solid assusrance that there would be no delays, a gentleman on the sales desk confidently confirmed that after two days one would receive their meter.

Upon further inquiry seeking a specific type, phase one prepaid meter and bringing out a card to swipe the sales attended then said ” I am sorry it seems our network is now down please visit one of our Gtel branch cnr 4th and Samora Machel”

The Energy ministry permanent secretary Parton Mbiriri justified involving private firms because of the overwhelming demand as well as foreign currency shortages.

“We faced challenges in the procurement of these meters mainly due to foreign currency shortages and as government we are now allowing registered agencies to import and sell these meters”

ZESA’s failure to provide these meters has now led to customers being inconvenienced by private firms who are not honest enough to admit they do not have the product.

“Gtel should know better, sales is not a one off instance where you sell something to someone rather its a beginning of a relationship where selling is the just the starting point”, said a disgruntled customer

“Their sales and marketing team should learn how to tell the truth about their products, never lie but also try by all means to minimize its shortcomings and at the same time have the right amount of persuasive pressure to coach the customer into the right direction.

This pervasive belief that you can take customers for granted has coloured corporate activity for decades and decades and its just not fair.

added the customer.

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