Gtel Zimbabwe, a local mobile phone manufacturer, will today reveal their customer care mobile application which will bring so much convinience to the user, solving the most troublesome problem of locating and tracking stolen or lost mobile devices amongst other top features.
The move come just at the height of illicit mobile phone deals that have seen street phone dealers proliferate while they have continued to providing a hot market for stolen or lost devices, making it difficult to track or identify the devices, especially when they leave the country.
Speaking to Gtel on the innovative move, they said that they continuously seek to look for best ways to offer unmatched services to their clients and strive to deliver smartphones that are renowned to meet and exceed consumer expectations.
“We are always working round the clock to give our customers service that they can never find anywhere else, due to the ever-evolving nature of consumer needs, most businesses constantly endeavor in ways to improve processes, deliver better and quality service and tailor exceptional value to the client and we thrive on such values”.
To download the Gtel care app, simply visit the Google Playstore on any Gtel device and download, unfortunately the app is not available on other non-android platform since Gtel only runs on android.
Gtel said that the mobile application helps them to interact with their clients as well while they look at every means possible as they continuously improve their brand which has grown faster and bigger since they rebranded from G-tide.
“Gtel has traversed a long journey from the G-tide hey days, changing the landscape of its entire product portfolio, insisting on innovation, superior quality, affordability and availability. As a new to the market feature, Gtel recently introduced its new Customer Care app which is set to create a new dispensation”, they said.
Top amongst the features, the application here are the most outstanding features which quickly caught our attention.
The Anti-theft and Data Back-up service
an anti-theft and Data Back-up service which enables enables users to immediately report a stolen device. The app allows the customer to enter the device serial or IMEI number and the police report number and then automatically the Gtel, IT Department will help track the stolen phone while the customer has peace of mind, knowing that Gtel is taking care of their problem on their behalf.
Another important feature on the application to prevent the loss of data is the cloud backup, which simply means you can have backup to your contacts, messages and particular calendar events, to help keep you ever connected, regardless of whether you lose your data to theft or any damage.
Workshop and Account Status
The application comes in with workshop and account status updates which will greatly assist customers who had been queuing without knowledge of whether their phone had been completed or not as they will get timeline progressive updates from wherever they are.
The Gtel customer care app also enables a client to track the progress of device repairs by entering their job card number, and keep track of the exact stage in repair until collection, while it also embeds a phone spares feature which shows which spares are in stock and their prices.
There is flexibility in payments as the app also allows the client to review their financial account statement whenever they feel the need and a client can now plan on how they want to finish their installment and also whether their installment has been received at the office or not.
Of special interest is their Interactive Forum which matches its brand tagline “Everyone Connected” as they have allowed users of the same device model to interact and share experiences with their GTEL devices, creating their own virtual community.
Gtel Shop/Sales Agent Location and Catalogue
This application enables the user to locate the nearest GTEL shop or sales agent from your location so there is no more need to get lost looking for any of our shops in your area. This simply means should you want to buy a smartphone or accessory, Gtel is readily available to service you immediately. The application also hordes a product Catalog which will show you the smartphones the prices and the specs. When one visits the nearest shop you will have already decide the model you want to buy.