Zim Working Towards Own Call Centre

The government of Zimbabwe has pledged its commitment to making the nation a global call centre in its drive for economic growth. The Honourable Minister of   Information Communication Telecommunications, Postal and Courier Services Honourable Supa Mandiwanzira said this while addressing audiences gathered at the USA Public Affairs offices in the capital recently. 

By Shyline Guvakuva and Gody Jokonya

The Minister said that the country will prioritise and invest in the call centre industry which is currently in its infancy, he also added that apart from creating a vibrant call centre industry, government is committed to make use of ICTs in driving economic growth.


Already the Honourable Minister Mutsvangwa has set aside space in Norton for development to be used by call centres in outsourcing business.
The report presented by the Contact Centre Association of Zimbabwe (CCAZ) projects that the local call centre industry can create over 50 000 jobs within the next five years if all the fundamentals are in place.


“We have done significantly well in establishing telecommunications infrastructure ,we have fibre optic cable coming from Mozambique, Botswana, South Africa and Namibia feeding four mobile network operators and are working round the clock to have ISP sharing infrastructure to reduce costs to users,” he said.


The Minister urged the US embassy to assist on the removal of sanctions to bridge relations and have western investors realise the true potential of Zimbabwean ICT industry amongst other sectors.


“We need the US embassy to help us remove the negative perception compounded by US government and European sanctions. On our part as government we will give as much incentives as possible. We have space, telecommunications infrastructure, power, skills, with only goodwill lacking,” he added.



Across the globe, Call centre industry currently employees over 1 million people in India, over 100 000 in South Africa and an estimated 100 000 in Kenya.

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