NetOne has scooped the best customer service award in the Mobile Telecommunications Sector at the Contact Centre Association of Zimbabwe’s 8th Service Excellence Awards held last week in the capital.
NetOne CEO Lazarus Muchenje said the award represents the success of the back to basics strategy where the main focus is on providing world-class services to customers.
“The service excellence recognition is a testament that our Back to Basic pillars, one of which is Quality Contact Centre and Quality Service are working well. Providing superior service excellence to our customers remains a key focus area for us as we seek to wow and delight our customers always. In addition, where customer queries arise, we aim for First Contact Resolution – our responsiveness and commitment to resolving the issues timeously is key to our success,”
“We have a 24-hour contact centre with friendly staff that are ever ready to assist. As NetOne we take pride in putting our subscribers first and ensuring that we deliver quality products and services, a quality network with ubiquitous connectivity and super-fast data speeds as well as a quality distribution network that enables our customers greater access to our services round the clock,” he said.
Last month NetOne announced their roadmap “back-to-basics” strategy which states the company’s vision to do things correctly the first time, and it seems the strategy has already started bearing fruit.